hello, this can happen for various circumstances, but there's no need to worry.
1. it may be a problem in your browser, if it's Firefox this browser is
incompatible with the game, we recommend using
Google Chrome, also in it you must verify that it has the
Adobe Flash Player activated, for this i leave you a tutorial
here.
2. you can play from our
Official Standalone, link
here.
3. if the problems persist, talk to a Moderator of your community to check that you don't have any recent sanction and this makes access to the game impossible.
question answered,
Not a Bug. Thread Closed.