Contacting EN Administration [help and tips]

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IntroContactEmail changeBanned accountPassword lostFeedbackOther


  • 29286
    General questions and answers:

    Q. Who is the current EN Admin?

    A. Lostwithdark


    Q. What is this thread about?
    A. This thread is based on how you officially reach the EN Admin of MiceForce. Moderators do not read or deal with the tabbed categories, only admins do.

    Q. When do I contact EN Admin?
    A. You only need to use the contact Lostwithdark when you have a problem that the available staff cannot help you with. For more information on this, please read the Staff FAQ Moderators may also redirect you to this thread.

    • Explain your situation in as much detail as possible and use the information in the tabs on this thread. It takes time to get a reply: you can speed things up by making sure you only have to send one message.
    • If you can, write in one of these languages: English, Turkish, Polish or German. For these languages, there is an admin currently running the EN community. Writing in another language means your message will probably not be replied to.
    • Instead of using a translator tool, ask a friend or parent to help you translate. This usually works better.
    • Make sure to write clearly, preferably do not use text language or abbreviations unless it's necessary.
    • If you do not get a reply within one week, resend your request. As such it's smart to save what you write before sending off your form!

  • 29292
    29285IMPORTANT: Lostwithdark does not handle other community issues.

    When to use:
    • Your issue happens to fall amoungst the tabbed issues that our staff does not handle

    Where to contact Lostwithdark:
    • Discord (Lostwithdark#1380)
    • Forum inbox

  • 29287
    29285IMPORTANT: If you have access to your currently linked email, you can change your email yourself here.
    29285IMPORTANT: To get your email changed through the contact form, you must prove that you're the legitimate owner of the account.


    When to use:
    • You have forgotten your email address.
    • You no longer have access to your email address and are unable to regain access.
    • Someone else stole your password and linked their email to your account.

    To identify you as the account's owner, provide as much as possible of the following info:
    • Your MiceForce account name
    • What email address is currently linked to your account?
    • In which city/country did you create your account?
    Based on the situation, you may be asked for additional information.

    Don't forget to provide a valid email address you would like to replace the current one with!


    Possible outcomes:

    • If everything goes well, your email will be changed and you can use that email address to change your password.
    • Admins will not under any circumstance disclose private information about the current email address or whoever might have stolen your account, so don't ask!

  • 29288
    http://i.imgur.com/5QGA66o.png
    IMPORTANT: Before using the contact form, read through the Ban/Mute appeal tab of the Staff FAQ and follow its instructions. This may save you a lot of time.

    When to use:
    • You believe to have been wrongly banned, but the moderator that banned you refuses to unban you.
    • You believe to have been wrongly banned and you are unable to reach the moderator that banned you.
    • A moderator told you to use the contact form with this category.

    Provide as much as possible of the following information:
    • Your ban details: When did you get banned, how long were you banned for, what reason was given for your ban?
    • Who banned you? If you don't know, contact a moderator (see Staff FAQ).
    • Have you been able to reach the moderator that banned you? If yes, what did they tell you?
    • Why do you think your ban is unjust? If you think it's unjust, why do you think you were banned?
    • Any other information you think is relevant to your case.

  • 29294
    http://i.imgur.com/5QGA66o.png
    IMPORTANT: If you have a valid email address linked to your account, you can change your password yourself on the Miceforce login screen. This is infinitely faster than using the contact form!
    http://i.imgur.com/5QGA66o.png
    IMPORTANT: To get your password changed, you must prove that you're the legitimate owner of the account.


    When to use:

    • You lost your password and cannot change it yourself.
    • If there is an email address linked to your account, but you cannot use it, use the Email change category instead!
      To identify you as the account's owner, provide as much as possible of the following info:
    • Your Miceforce account name.
    • What email address is currently linked to your account?
    • A list of who has access to your account (siblings, friends etc.).
    Based on the situation, you may be asked for additional information.

    Don't forget to write down what you would like your new password to be!

  • 29290
    When to use:
    • To give constructive feedback about any of Miceforce's products directly to Miceforce.

    We appreciate any feedback you may have. It's encouraged to word your feedback in a constructive manner. We will try to address your feedback accordingly.


  • 29291
    When to use:
    • The matter you want to contact us about does not fit any of the previous categories.
    Please describe in as much detail as possible how we can help you.

 
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Cyand

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